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DTSTART:20090925T143000Z
DTEND:20090925T160000Z
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SUMMARY:2009 September Networking Breakfast
DESCRIPTION:Gold Sponsor: American Drapery\, Blind and Carpet  Back by popular demand is Speaker Brad Worthley. "Exceeding Customer Expectations"\nBusinesses can no longer have the goal of meeting the customer's expectations\; the goal today must be to exceed them.  What does that look like from the customer's perspective?  Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to "Wow" the customer.  You will learn about how customers create their perceptions of you\, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone\, from any industry\, at any level.  Some of the topics covered will include:         Three Customer Levels         Creating Emotional Attachments         Perception Becomes the Customer's Reality         The Three Levels of Listening         Using Pedestal Words         How People Judge Us
X-ALT-DESC;FMTTYPE=text/html:<div><font size="3"><strong>Gold Sponsor:&nbsp\;American Drapery\, Blind and Carpet&nbsp\;&nbsp\;</strong></font></div><div><span style="font-size: x-small"><font size="3"><strong>Back by popular demand&nbsp\;is Speaker Brad Worthley.</strong></font></span></div><div>&nbsp\;</div><div style="text-align: center"><span style="font-size: x-small"><font size="3"><strong>&quot\;Exceeding Customer Expectations&quot\;</strong></font></span></div><div><font size="2"><p class="MsoAutoSig" style="margin: 0in 0in 0pt"><em><span style="font-size: 10pt\; font-family: &rsquo\;Arial&rsquo\;\,&rsquo\;sans-serif&rsquo\;"><br /></span></em></p></font></div><div><div style="margin: 0in 0in 0pt"><font size="2">Businesses can no longer have the goal of meeting the customer&rsquo\;s expectations\; the goal today must be to exceed them.&nbsp\; What does that look like from the customer&rsquo\;s perspective?&nbsp\; Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to &ldquo\;Wow&rdquo\; the customer.&nbsp\; You will learn about how customers create their perceptions of you\, your employees and your business. You will walk away with actionable information with which to make changes the very same day. <span style="color: black">This session is t</span>argeted to anyone\, from any industry\, at any level.&nbsp\; Some of the topics covered will include:</font></div><div style="margin: 0in 0in 0pt 0.25in\; text-indent: -0.25in"><font size="2">&middot\;</font><span style="font-size: 7pt">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </span><font size="2">Three Customer Levels</font></div><div style="margin: 0in 0in 0pt 0.25in\; text-indent: -0.25in"><font size="2">&middot\;</font><span style="font-size: 7pt">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </span><font size="2">Creating Emotional Attachments</font></div><div style="margin: 0in 0in 0pt 0.25in\; text-indent: -0.25in"><font size="2">&middot\;</font><span style="font-size: 7pt">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </span><font size="2">Perception Becomes the Customer&rsquo\;s Reality</font></div><div style="margin: 0in 0in 0pt 0.25in\; text-indent: -0.25in"><font size="2">&middot\;</font><span style="font-size: 7pt">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </span><font size="2">The Three Levels of Listening</font></div><div style="margin: 0in 0in 0pt 0.25in\; text-indent: -0.25in"><font size="2">&middot\;</font><span style="font-size: 7pt">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </span><font size="2">Using Pedestal Words</font></div><div style="margin: 0in 0in 0pt 0.25in\; text-indent: -0.25in"><font size="2">&middot\;</font><span style="font-size: 7pt">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; </span><font size="2">How People Judge Us</font></div><div style="margin: 0in 0in 0pt 0.25in\; text-indent: -0.25in">&middot\;<span style="font-size: 7pt">&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></div></div>
LOCATION:The Holiday InnOne South Grady WayRenton\, WA 98057
UID:e.16.785
SEQUENCE:3
DTSTAMP:20260524T225951Z
URL:http://devgorenton.chambermaster.com/events/details/2009-september-networking-breakfast-09-25-2009-785
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